AC99 Terms and Conditions — In clear and straightforward language

1 Introduction & Consent

Ac99.pro ("ac99", "we", "us") is an online gaming platform offering a range of gaming experiences to users in Bangladesh and other regions. These Terms & Conditions ("Terms") constitute a legally binding agreement between ac99 and you.

By using our website or registering an account, you expressly agree to these Terms, our Privacy Policy, and our Responsible Gaming Policy. If you do not agree with these Terms, please refrain from using our services.

Ac99 reserves the right to update these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered email. Continued use of the site after any changes constitutes acceptance of the updated terms.

2 Account Registration & Usage

To open an account with ac99, you must provide accurate and complete information. Accounts created with false or misleading details may be suspended or closed at any time.

• Each individual may hold only one account.
• Your account login credentials must be kept strictly confidential.
• You may not allow anyone else to access or use your account.
• Any unauthorized access to your account must be reported to us immediately.
• Identity verification documents may be requested at any time to confirm the details associated with your account.

3 Age Verification & Eligibility

You must be 18 years of age or older to use ac99's services. We strictly prevent minors from accessing our gaming platform.

You will be required to confirm your age at the time of registration. ac99 may request proof of age at any time in the form of a government-issued ID such as a National ID card, passport, or driving licence.

Users residing in countries or regions where online gaming is prohibited by law are not permitted to register an account or use ac99's services.

4 Deposit & Payment Policy

Ac99 supports popular payment methods in Bangladesh — including bKash, Nagad, Rocket, and more. All deposits must be made from your own account.

• Minimum deposit amounts may vary depending on the payment method used.
• Deposits made through third parties are not accepted.
• Ac99 reserves the right to investigate any suspicious transactions.
• Money laundering and illegal financial transactions are strictly prohibited and will be subject to legal action.
• Ac99 is not liable for technical delays in payment processing.

Deposits are generally credited to your account instantly. If a deposit does not appear, please contact our support team immediately.

5 Withdrawal Policy

Certain conditions apply when withdrawing winnings from ac99. Please keep the following in mind before submitting a withdrawal request:

• KYC (Know Your Customer) verification must be completed before making a withdrawal.
• The withdrawal method must match the method used for the original deposit.
• Additional verification may be required for your first withdrawal.
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• Withdrawals typically take up to 24 hours to process.

6 Bonus & Promotion Terms

Ac99 regularly offers a variety of bonuses and promotions. Each bonus has its own terms, so please read them carefully before opting in.

• The welcome bonus is available to new members only.
• Each bonus comes with a specified wagering requirement.
• Claiming the same bonus multiple times or claiming bonuses across multiple accounts is not permitted.
• Bonus funds that are not used within the specified timeframe will expire.
• Ac99 reserves the right to modify or withdraw any bonus offer at any time.
• Accounts found to have abused bonuses or engaged in fraudulent activity will be suspended.

In the event of any bonus-related dispute, ac99's decision will be considered final. Full bonus terms can be found on the relevant promotion page.

7 Prohibited Activities

The following activities are strictly prohibited on the ac99 platform and may result in account termination:

• Operating multiple accounts.
• Use of bots, automated software, or any other form of cheating technology.
• Hacking or attempting unauthorized access to the gaming system.
• Depositing funds from illegal sources or engaging in money laundering.
• Harassing, intimidating, or threatening other users.
• Exploiting system bugs or glitches — if you encounter one, please notify us immediately.
• Colluding with other players during games.

8 Account Suspension & Closure

Ac99 may temporarily or permanently suspend your account in the following circumstances:

• Violation of these Terms.
• Providing false information or failing to complete identity verification.
• Suspicious financial activity or suspected fraud.
• Attempting to access the platform from a restricted region.

You may contact our support team regarding a suspended account. If a valid reason is established, account reinstatement may be possible.

If you wish to close your account, please notify the support team. Make sure to withdraw all remaining balance before doing so.

9 Limitation of Liability

Ac99 strives to provide uninterrupted service; however, occasional disruptions may occur due to technical reasons. ac99 will not be held liable for the following:

• Game losses resulting from internet disconnection.
• Delays or failures caused by third-party payment systems.
• Losses resulting from failure to keep account credentials confidential.
• Service interruptions during unplanned server maintenance or upgrades.

Our 24/7 support team is always on hand to resolve any issues quickly.

10 Responsible Gaming

Ac99 is committed to responsible gaming. Gaming should be a source of fun, not financial stress. That's why we have the following safeguards in place:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: Take a break for a few days or weeks.
• Reality Check: Receive regular notifications showing how long you have been playing.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming View page.

11 Rule Changes

Ac99 reserves the right to update these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered email and the website will be updated accordingly.

Continuing to use the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions. We recommend checking this page regularly.

12 Contact

If you have any questions or need clarification about these Terms & Conditions, please reach out to our support team. We're always here to help.

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• For general enquiries, visit our FAQ Page View.