Gaming is about fun, excitement, and entertainment. But when it gets out of hand, problems follow. ac99 believes every player deserves the opportunity and tools to play responsibly.
Ac99 offers these features to help you stay in control at all times.
Set a daily, weekly, or monthly deposit limit. Limits take effect immediately once set — lowering a limit applies instantly, while increasing one requires a 48-hour cooling period.
Set a daily gaming time limit. Once your time is up, the system will automatically alert you and give you the option to end your session.
You can temporarily close your account for anywhere between 24 hours and 6 weeks. During this time, you won't be able to log in or deposit — giving you space to clear your head.
You can request to close your account for 6 months to 5 years, or permanently. Once activated, no further promotional emails will be sent to you.
A reminder will appear on screen at regular intervals showing how long you have played and how much you have won or lost. This helps you make more informed decisions.
If someone in your family is struggling with a gambling problem, please let our support team know. We can apply account restrictions at the request of a third party.
Responsible play at ac99 is more than a policy — it's part of who we are. Every feature, every tool, and our entire support team exists to keep you safe.
Responsible gaming means playing in a way that keeps the fun intact while staying in control. Gaming is a leisure activity — like going to the cinema or eating out. It should never be seen as a source of income or a solution to financial problems.
Responsible gaming at ac99 means knowing when to stop, how much is reasonable to spend, and whether gaming is affecting other areas of your life. We want you to stay in control, always.
Gaming should be fun. The moment it starts feeling like a burden rather than enjoyment, it's time to pause. ac99 gives you the space to do that — without judgement, without questions.
Remember: gaming is entertainment, not an investment. Only spend what you can afford to lose.
Problem gaming doesn't always appear overnight. Habits can shift gradually, and it's often hard to notice on your own. Watch out for the following warning signs:
If you recognise any of the above signs in yourself, reach out to our support team right away. Asking for help isn't a weakness — it takes real courage.
Setting limits at ac99 is simple. You can do it anytime from your account settings. Just follow the steps below:
Log in to ac99.pro with your username and password.
Click the profile icon in the top right corner and navigate to the "Responsible Gaming" section.
Deposit limit, time limit, bet limit, or loss limit — choose whichever works for you.
Daily, weekly, or monthly — choose the duration and amount that suits you.
Lowering your limit takes effect immediately. Increasing a limit requires a 48-hour cooling period.
Ask yourself the questions below. If you answer yes to most of them, consider reaching out for support.
Have you spent beyond your budget while playing?
Have you played again out of anger or frustration after a loss?
Has gaming affected your work or time with family?
Have you tried to stop gaming but couldn't?
Have you borrowed money or dipped into savings to cover gaming costs?
If you answered "Often" more than once, we're here to help. Reach out to our support team — completely confidential.
Ac99 services are strictly for users aged 18 and above. We verify age at registration and may request identity confirmation whenever there is any doubt.
Our message to parents:
If underage gaming is detected, the account will be suspended immediately and all transactions will be reversed where possible.
If you feel gaming is having a negative impact on your life, you don't have to face it alone. The ac99 support team and external specialist organisations are always here for you.
Reach out for professional support — completely free and confidential.
Contact the government mental health helpline in Bangladesh. Trained counselors are available 24 hours a day.
An international voluntary organisation for recovery from gambling addiction. Join online meetings and share your experiences.
A specialist organisation dedicated to reducing gambling-related harm. Counselling available via online chat and phone. Completely free and confidential.
An organisation providing information, advice, and support for identifying and addressing gambling problems. Free information available online.
The most common questions we get about responsible gaming.