Privacy & Security

AC99 Privacy Policy — Your data is safe with us

Find out how your personal information is collected, stored, and used on ac99.pro — all explained in clear, plain language. We believe transparency is the best form of security.

Last Updated: January 2026

How we keep your information secure

The key pillars of ac99's Privacy Policy at a glance.

Encrypted data storage

All your personal data is securely stored using SSL/TLS encryption. No unauthorized party can access this information.

No Data Shared with Third Parties

Ac99 never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.

Minimal Data Collection

We only collect the information strictly necessary to provide our services. Collecting data beyond that goes against our policy.

Identity Verification & KYC

A KYC process is followed to ensure secure transactions. Verified documents are stored in accordance with international security standards.

Cookie controls

You can update your cookie preferences at any time. Only essential cookies are required — all others are optional and entirely within your control.

Right to Erasure

You may request the deletion of your stored data at any time. We will honor such requests unless prevented by a legal obligation.

This Privacy Policy applies to the ac99.pro website and all associated services. By accessing the site or creating an account, you agree to this policy.

1 Introduction

Ac99.pro ("ac99", "we", "us") takes user privacy extremely seriously. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the steps we take to keep your information secure.

We believe you have the right to know where your information goes and how it is used. That is why this policy has been written in language that is as clear and straightforward as possible.

For any questions or concerns, please get in touch with our support team. We are always here to help.

2 What information we collect

When you register an account or use our services on ac99, we collect certain information. This falls into two categories — what you provide directly, and what is collected automatically.

Type of Data Example Reason for Collection
Identity Information Full name, date of birth, national ID number KYC verification and age confirmation
Contact Information Email address, phone number Account registration and notifications
Financial information Mobile banking number, transaction history Deposit & Withdrawal Process
Technical Information IP address, browser, and device information Security & Fraud Prevention
Usage Data Game history, login time, preferences Service Improvement & Personalization

We never store your full payment card number or bank password. All financial transactions are handled through secure payment gateways.

3 How Your Information Is Used

Ac99 uses the information it collects for the following purposes:

  • Account management: Registration, login, password recovery, and account verification.
  • Transaction Processing: Processing deposits, withdrawals, and bonus payouts.
  • Customer Support: Resolving issues, reviewing complaints, and providing support.
  • Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
  • Service Improvement: Analyzing user experience to improve the platform.
  • Relevant Offers: Notifying you of bonuses and promotions tailored to your preferences.
  • Legal compliance: Meeting regulatory and compliance requirements.

We never use your information beyond the purposes stated above. If any new use is introduced, you will be notified in advance.

4 Data Retention & Duration

Ac99 retains your data for as long as your account remains active. After closure, certain information may be kept for a specified period to meet legal and regulatory obligations.

  • Financial transaction records: retained for a minimum of 5 years.
  • KYC documents: retained for 3 years after account closure.
  • Customer support contact records: 2 years.
  • Cookie and technical logs: 30 to 90 days.

Once the retention period expires, your data is securely and permanently deleted. To request early deletion, please contact our support team.

5 Sharing Data with Third Parties

Ac99 does not sell your personal data. However, limited information may be shared in the following circumstances:

  • Payment Processors: We share the necessary information with payment partners such as bKash, Nagad, and Rocket to process your transactions.
  • Technology Service Providers: Trusted technology partners for hosting, cybersecurity, and analytics services.
  • Legal authorities: Government authorities, where required by a court order or lawful investigation.

None of our partner organizations are permitted to use your data for their own purposes. They operate solely under ac99's instructions and in compliance with ac99's privacy standards.

6 Cookie Policy

Ac99.pro uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the functionality of the site.

  • Essential cookies: Essential for login sessions and security — these cannot be disabled.
  • Functional cookies: Remembers your language preferences and settings.
  • Analytics Cookies: Helps us analyze site usage to drive improvements — completely optional.
  • Marketing Cookies: For showing relevant promotions — entirely optional and not active without your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

7 Minors' Privacy

Ac99's services are intended for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

If a parent or legal guardian believes their minor child has submitted information on ac99, please notify us immediately. We will promptly delete the data and close the account.

Parents play a vital role in preventing underage gaming. Use parental control software to monitor and manage your child's internet activity.

8 Your Data Rights

As an ac99 user, you have the following rights. Contact our support team to exercise any of them.

Your Data Rights

We ensure you remain in control of your data at all times.

Right to Access Your Data

You can request a full summary of the personal data ac99 holds about you. We are required to provide complete details within 30 days.

Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction.

Right to Erasure

Unless required by law, you may request the permanent deletion of your account and all associated data.

Right to Object to Processing

You may object to the processing of your data for marketing or analytics purposes. We will honor your request.

Right to Data Portability

You may request a copy of the data we hold about you in a structured, machine-readable format.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be temporarily restricted.

9 Security Measures

Ac99 follows international cybersecurity standards. Our technical team monitors systems around the clock and quickly identifies any suspicious activity.

  • SSL/TLS encryption: All data transmissions occur through encrypted channels.
  • Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
  • Firewall & DDoS Protection: Our servers are protected against external attacks.
  • Regular Security Audits: Regular security audits conducted by independent third-party experts.
  • Access control: Only authorized personnel have access to specific data.

That said, no one can guarantee complete security on the internet. We ask that you keep your password strong and report anything suspicious to us right away.

In the event of a data breach, we will notify affected users within 72 hours and take all necessary steps to address it.

10 Privacy Policy Updates

Ac99 may update this Privacy Policy from time to time. Changes may be driven by new services, legal requirements, or security improvements.

For significant changes, we will:

  • We will send advance notice to your registered email.
  • We will display a notice on the website homepage.
  • We will update the "Last Updated" date at the top of the page.

Continued use of the site after any changes will be taken as acceptance of the updated policy. If you do not agree, please contact support to close your account.

11 Contact & Complaints

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated support team. We typically respond within 24 to 48 hours.

How to reach us:

  • Email: [email protected]
  • Live Chat: Click the chat icon in the bottom-right corner of the website.
  • Support Ticket: Submit a support ticket from your account dashboard.

Our privacy complaint review process is fully transparent. You will receive an initial response within 7 business days of your complaint being received, and a final resolution within 30 days.

Frequently Asked Questions

The most frequently asked questions about our Privacy Policy.

Never. ac99 does not sell your personal information to advertisers, data brokers, or any third party. Your data is used solely to provide you with our services.

Yes, unless required by legal obligations, you may request deletion of all your data. However, financial records and KYC documents must be retained for a specified period in accordance with regulatory requirements.

Yes, gaming history is analyzed to improve services, monitor responsible gaming, and deliver relevant offers. This information is never shared externally.

Your payment information is transmitted via SSL encryption, and full card or bank account numbers are never stored on our servers. All financial transactions are processed through secure payment gateways.

For significant changes, advance notice will be sent to your registered email address and a notice will be displayed on the site. You can also check the "Last Updated" date on this page to see when changes were last made.
Play Safe

Your data is secure — join ac99 today

Done reading the Privacy Policy? Go ahead and register with confidence. Every piece of your information at ac99 is fully protected and under your control.

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